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Saturday, March 8, 2008

HP Officejet 6310 - Hey HP!, Vista's hurting you!

HP's tech support told me that Vista Business version was causing the
problem. Vista Home or Ultimate would work fine, they said. "Really!?,
I said."

The issue at hand is that the printer will loose communication: "HP
Solution Center cannot detect my HP printer ...". This happens when
Vista either wakes up from sleep mode or Vista somehow locks down a
long-standing TCP applications that sees no activity. Rebooting doesn't
help - odd! Only performing a Level3.bat uninstall and reinstall of the
HP drive will indeed make the printer work again. Unfortunately the
problem faithfully returns (usually the next day). Furthermore, the
printer icon sometimes disappears too. I promptly returned the 6310
for a Brother all-in-one and everything works just fine. I just can't
wait on HP waiting for Vista's service pack from Microsoft. Brother
didn't wait - they just made it work! I'm not sure what Brother is
doing right and HP is doing wrong.

There's something extremely disturbing to me when HP has a CCC directory
containing multiple levels of uninstall. Just consider the enormous
size of HP's all-on-one software. I feel sorry for those use need to
run multiple HP all-on-ones on the same computer. Good luck.

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